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Making a purchase
Browse the site, and if you see a product you wish to purchase,
click on the ‘Add to Cart’ button underneath it.
You can continue to add items until you have completed your order,
and you can also continue to other parts of the site before returning
to your shopping cart, without losing the items you have already
selected.
You can remove items, or indeed completely empty your cart at any
time by simply clicking on the appropriate button.
When you have chosen all the goods you require, click the ‘checkout’
item and follow the instructions for purchasing the items that you
have chosen. You can check the items in your shopping cart at any
time by simply clicking the ‘view cart’ button.
The site uses a login and password system, which means that returning
customers will not have to re-enter all their personal information.
and re-ordering will be a lot quicker. However, if you do not wish
to register you can proceed to our quick check-out. Please bear
in mind, that if you do this, you will need to re-enter your details
again next time you order from the site.
Order handling, despatch and postage
charges
How can I place an order?
The easiest way to buy products from us is online. Soon after an
order is placed, you will receive an email confirmation for the
transaction amount. This means your bank has authorised the transaction.
You will receive your order confirmation from us once your goods
have been despatched.
You can pay by Visa, MasterCard, Switch, Solo
or Delta. All transactions are processed on a secure server.
To place orders by phone, you can contact us on 01438 317026
(Tues - Sat 10am - 5pm)
What are my delivery options?
We deliver our products to any address in the United Kingdom (including
Northern Ireland, the Scottish Highlands and Islands, the Isle of
Man, the Channel Islands). The delivery address must be the same
as the credit card address.
For information on delivery to a non-UK address please contact
us with full details, and we will respond to you within two working
days on whether or not we can arrange delivery and what the price
will be.
Orders will be sent out the following Monday or Thursday
For all other UK addresses you can choose from two delivery options:
Postage is free under £9
, then £4.95 for £9.00 - £100
and free over £100
Cancellations & returns
Ethicole reserve the right to refuse any order or part of order,
or to require further or better information to enable it to evaluate
or process the order.
We take pride in the quality of our products and the reliability
of the ethicole.co.uk service.
In accordance with the Distance Selling Directive (2000), if you
are not completely happy with any item you have purchased from us,
for whatever reason, please send it back for a full refund of the
purchase price. This guarantee is good for 7 days from the original
delivery date providing the items are returned undamaged and in
the same packaging as despatched. Please email us at customerservices@ethicole.co.uk
and let us know that you would like to return an item(s) before
you return anything. You will then be sent a Returns Authorisation
number and address. We advise customers to acquire proof of posting
from the post office, or to send goods by special delivery. Once
we have received the goods the refund will go to the purchaser's
credit card, and this cost excludes the cost of delivery. In the
event that you received damaged or faulty goods we will issue a
full refund including the costs of post and packaging.
This does not affect your statutory rights
as a consumer. If you have a comment or complaint about any aspect
of our service please contact customerservices@ethicole.co.uk
Will the package received be exactly as seen on the website?
Almost always, yes. However from time to time a problem may occur
with a particular item. We reserve the right to replace items with
an item of an equal or greater value in this circumstance.
Paying for your order
We accept all credit and debit cards which show the Visa, Mastercard,
Switch or Delta symbols. All such payments are taken using the secure
payments system.
Alternatively, you can place your order and arrange payment on
the phone by calling 01438 317026
The price for each product shown includes VAT at 17.5% where applicable..
Privacy policy
We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with
the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your
consent.
We will give you the chance to refuse any marketing email from
us or from another trader in the future.
The type of information we will collect about you includes:
• your name
• address
• phone number
• email address
We will never collect sensitive information
about you without your explicit consent.
The information we hold will be accurate and up to date. You can
check the information that we hold about you by emailing us. If
you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in
accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would
be stored on your browser. You can usually modify your browser to
prevent this happening. The information collected in this way can
be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact
us.
T & C’s
Complaints Procedure
With our 100% satisfaction guarantee and our excellent customer
service we believe that there will be very rarely a reason to complain,
but if you do have such a reason, then we can confirm that we will
acknowledge such complaint and will treat it with the utmost importance.
Send any complaints to customerservices@ethicole.co.uk.
We will endeavour to resolve your problem within three working days.
Copyright
You may view and print out our pages for the sole purpose of buying
a product or products. The copyright belongs to ethicole.co.uk.
You may not use pictures, logos, graphics, text or descriptions
on our site for any other use. ethicole.co.uk may
from time to time contain links to other websites, which are provided
to enhance our shopping experience, but these sites are not under
our control. We will not be held responsible for any loss or damage
caused by using these sites, which extends to the information, products
or services displayed on those sites.
All material including images, text and graphics on this website
is the property of ethicole.co.uk, its affiliate
companies or technology providers and is subject to copyright. You
may browse this site for personal entertainment and information.
Any modification, transmission, hiring, copying (other than for
non-commercial personal use) re-using or otherwise using the content
of this website for public or commercial purposes is prohibited.
Limitations of Liability
Except as specifically stated on this Web site, to the fullest extent
permitted at law, neither ethicole.co.uk nor any
of its affiliates, directors, employees or other representatives
will be liable for damages arising out of or in connection with
the use of this Web site. This is a comprehensive limitation of
liability that applies to all damages of any kind, including (without
limitation) compensatory, direct, indirect or consequential damages,
loss of data, income or profit, loss of or damage to property and
claims of third parties. For the avoidance of doubt, ethicole.co.uk
does not limit its liability for death or personal injury to the
extent only that it arises as a result of the negligence of ethicole.co.uk,
its affiliates, directors, employees or other representatives.
Force Majeure
We shall not be liable to you for any delay in, or performance
of our obligations under this agreement arising from any cause
beyond our reasonable control including, but not restricted
to the following: Invasion, act of war, act of God, act of Government,
Failure in information technology or telecommunications, labour
dispute, fire, flood, industrial action, explosion of civil
commotion. All goods remain the property of ethicole.co.uk until
paid for in full.
Law & Jurisdiction
These terms and conditions are governed by the laws of England and
Wales, but do not affect your statutory rights.
When placing an order with ethicole.co.uk, you
are making an offer to purchase the goods contained within that
order. We reserve the right to accept or decline that offer. We
do our utmost to ensure that the prices displayed on our website
are correct. However we reserve the right to validate those prices
before we process your order. We will not accept liability for any
errors in the description of goods on the website, and can change
those descriptions at any time. We will however do our utmost to
correct any problems as soon as we become aware of them.
ethicole.co.uk can only be held liable for loss
up to the cost of the product(s) purchased.
We will not be responsible for any losses resulting from your use,
or your inability to use our website.
We do not guarantee that our website is free from viruses or other
infecting programmes
Contact Us
Customer Service & Sales:
01438 317026
Tues - Sat 10am - 5pm
customerservices@ethicole.co.uk
Ideas & Suggestions for packages and contents:
suggestions@ethicole.co.uk
Technical:
webmaster@ethicole.co.uk
Address:
Ethicole
9 Alexander Road
Stotfold
Hitchin
Hertfordshire
SG5 4NA
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